Refund & Cancellation Policy

1. Advance Payment Terms

All website, e-commerce, app, and custom software projects require a 50% advance payment to begin work. This advance covers project planning, design, and initial development work and is non-refundable once work has begun.

Monthly services (social media, maintenance, ads management) are billed in advance and are non-refundable once the billing month has started.

2. Cancellation Before Project Start

If you cancel a project before ShinecodeR has begun any work (within 24 hours of advance payment and before any design or development has started), you are eligible for a 90% refund of the advance amount. 10% is retained to cover administrative and payment processing fees.

To cancel before project start, you must notify us in writing (email to info@shinecoder.in) within 24 hours of making the advance payment.

3. Cancellation After Project Start

Once ShinecodeR has begun work on your project (design mockups, code, content setup, or any other deliverable), the advance payment becomes non-refundable. This is because we have already committed our team's time and resources to your project.

If you cancel mid-project, you may request delivery of work completed up to the cancellation date, subject to payment of any outstanding amounts for that work. The delivered work will be provided as-is and may require additional development to be usable.

4. Non-Refundable Items

The following items are non-refundable under all circumstances once purchased or activated:

• Domain name registration (the domain is registered in your name and valid for the registration period)

• SSL certificate purchases

• Third-party hosting fees already paid to hosting providers

• Stock images, fonts, and premium plugins purchased specifically for your project

• Advertising spend on Google, Facebook, or other platforms (managed on your behalf)

• SMS and payment gateway credits purchased on your behalf

• Completed and delivered work (per milestone or final delivery)

5. Refund Process & Timeline

Approved refunds will be processed within 7–10 working days, using the same payment method used for the original payment. Bank transfer refunds may take an additional 3–5 working days to reflect in your account, depending on your bank.

If the original payment was made via UPI, the refund will be credited back to the same UPI ID. If via Razorpay, it will be reversed to the source card or bank account.

6. Contact for Refunds

To request a refund or cancellation, please email info@shinecoder.in with your invoice number, project name, and reason for cancellation. Our team will respond within 48 hours.

ShinecodeR Technologies LLP · Mandya, Karnataka, India · Phone: +91 94805 55553